BP8 RILS_Publication

Relevant and Innovative Learning Scenario

Erin Baxley

Brief Overview: This basic and easy to use tool built in Google Docs will help to simplify the job of an enrollment guide at Full Sail University.  It will house processes and procedures as well as blank documents for easy access and training slideshows/presentations that were presented for easy and efficient location and accessibility.  The tool offers a general instrument for instruction on identifying the normal questions asked by students and illustrating an easy-to-read and locate learning base for Guides to find general information to answer questions that arise during conversations with their students.

1. Target Audience – Online Enrollment Guides for Full Sail University
2. Materials –
1. Computer
2. Internet
3. Gmail accountPublish Post
4. Google Docs set up
3. Objectives –
1. Knowledge – Be able to recall and recognize the information found on the educational design tool (Google Docs), or be able to locate the information quickly to find the relevant information needed.
2. Comprehension – Understand the information provided on Google Docs and be able to summarize and translate it into their own words for explanation
3. Application – Take the information reviewed and be able to recite and differentiate the basic information in comparison to what actually needs to be explained to the student about the specific policy and or procedure and relate it to the students needs (replacing complex words and acronyms with actual names and student-friendly explanation)
4. Analysis – Distinguish and identify the question that is being asked from the student or that the Guide has so that they can outline the best topics to start on and continue to plan the answer from the information obtained
5. Evaluate – Describe a solid answer to a question, policy or procedure so that the student understands what is needed from them as well as gives them a reason why and leaves them feeling like they have been thoroughly helped.
4. Procedure –
1. Start up Web browser and go to Google Webpage
2. Create Gmail account (if already created you may use)
3. Click Log-In on top left panel of Google Homepage
4. Log in with Username and Password
5. On the top toolbar, click on “more” (next to Gmail) dropdown menu
6. Click on documents towards the bottom of the menu
7. Individual Google Docs will open
8. Click on My Collections and then Enrollment Guide FAQ’s tab
9. The intended document tool will open
5. Web 2.0 Tool – The Web 2.0 tool used in this project is Google Docs.  This tool has an easy navigation through the website and is easily accessible due to the Gmail account information being the login.  It has a simple to read interface with the right-side tab showing the documents available for view and is extremely easy to upload additional documents and slideshows through the few tools on the page. The “Collections shared” tab creates a viewable gallery for anyone using the tutorials with the shared guests.
6. Social Participation/Social Learning –  The social participation that it will take is for my employees to review the information provided on the tool and work with me on simplifying it and adding additional documents/presentations that they deem helpful for them.  This will increase knowledgeable communication between coworkers and will increase the information that they are building on for their job knowledge mastery.
7. Making Connections – The Guides will have an easily accessible and user-friendly informational tool to begin research on both common and intricate details of the enrollment process.  This tool is not meant to be a tutorial on how to do their job, rather a instrument to be able to effectively handle each situation as professionally as possible, as they will still have to fall back on their general financial and admissions knowledge of the process and how it works.  This tool will be a localized device that will house the documents that they frequent (so that they don’t have to search for them) as well as the training tools used to help equipped them with a better and more reliable file of all umbrella’s of information that they would normally have to search for, rather that be by asking a neighbor, supervisor, searching a computer drive, or the web for the information needed to help explain to the student.
8. Create/Produce – The learners, in this case my enrollment guide team will generate product knowledge of information that they may not memorize due to not using the information as frequently or not experiencing the problem/roadblock before.   They will be able to search for information about Financial Aid, Admissions, and process and procedure that could help them quickly answer the questions that their students are asking them in a manner of seconds.  This will help smooth their explanation through the enrollment process, as they will have the ability to pull up basic facts in an instant instead of having to search through files and folders to find the information that they might need to look for.
9. Assessment – My Guides will tell me if and what needs to be added to the culmination of information on the Google Doc shared content.  They will be able to use this tool as a search tool for information that they need/use daily in their everyday tasks.
10. Reflection –
1. Learner Reflection – There will be a general comments/feedback page for the team to elaborate on what is needed for improvement to the tool as well as corrected if they identify outdated information.
2. Educator/Trainer reflection – The trainer will continue to keep up with the comments/feedback section so that the proper updates can be made so that the tool continues to stay updated and accurate for all users.
1. Personally, after rolling Google Docs out to my team and showing them the benefits to the tool, my team couldn't wait to start picking through the tool. I had to remind them after about 10 minutes that they still had a job to do, as they immediately began playing with the tool and listing out documents, spreadsheets, and other tools that they use so that I could add them to the design. They really got into it. I enjoyed their enthusiasm, as quite often when management rolls out a new item, employees are reluctant to begin using it. They liked the usability of the tool and loved that they didn't have to read any real instructions to use it, as it is as easy as clicking the mouse to search.

And the RILS project revealed: